Terms and Conditions of Whitney Carne:

Privacy

Whitney Carne respects your privacy and will only routinely collect personal information when you comment on a blog post or request information leading to a sale. values and respects its customers privacy.

On occasion we may email those who choose to subscribe to our newsletters or competitions but will never send unsolicited email.

We store all data in line with the Data Protection Act 1998 and never pass on personal details to any third parties.

Payment

As Whitney Carne specialises in bespoke or vintage items, we recommend that you view items before purchase to satisfy yourself that they are right for you. We will supply photographs from many angles on the website and will always include dimensions where there may be issues transporting or delivering large items.

Payment is always in GB Pounds, payable by card, bank transfer or cash.

Delivery

As stated above, we prefer that customers inspect goods before purchase. For this reason, it would not normally be necessary to arrange delivery.  We can offer free local delivery to the TR17, TR18, TR19, TR20 and TR26 postcode areas items of furniture that will fit into the our van. Larger items will be subject to a delivery charge agreed and pair for in advance.

Returns Policy

As we recommend that you inspect goods before you purchase them, it would not normally be necessary for you to return items however, if there is a need to return an item, we will offer a full refund on the following conditions:

• You inform us of your reason for requesting a refund within two working days of the purchase
• You return the items within seven days of informing us of your request for refund
• The purchase paperwork is enclosed
• The items are returned in an identical condition to when they were sold
• You bear all costs for returning the goods

If the above conditions are met, a refund of the purchase price will be made.

You must return unwanted items to:
Whitney Carne
7 Alverton Street
Penzance
Cornwall
TR18 2QW
01736 351458
angel@whitneycarne.co.uk

If it is one of the items that we agreed to deliver to you, we require that the damaged goods are returned to us in order for a refund to be made. If a replacement is not available, we will give a full refund, less any delivery costs.

Pricing of Items

Whitney Carne is VAT registered, no. 414 3681 11.

Whitney Carne reserves the right to change these terms and conditions at any time.